I was inspired by the Slate Summit 2022 presentation “Utilizing Slate for Internal Project Management” by David Carroll and Chris Holsten and decided to convert our previous support ticket form into a full-fledged custom dataset. I created various fields, prompts, interactions, and materials associated with the dataset, and recently updated the form communications to trigger upon update in lieu of the previous Deliver mailings I had set up. The Deliver mailings were basically on a time delay based on the delivery windows so staff were not getting immediate feedback about the status of their tickets and the operations team was not getting real-time assignment notifications. With the decision to switch to form communications I was able to cut down on lag time and increase our support ticket turnaround.